Dublin, June 18, 2021 (GLOBE NEWSWIRE) — The “UK Travel Insurance Consumer Research Report 2021” report has been added to ResearchAndMarkets.com’s offering.

This report will examine the motivations, experiences and opinions of the UK travel insurance customer. It focuses primarily on annual multi-trip insurance, although the report also discusses in places single trip insurance.

The research will identify and analyse consumer attitudes towards travel insurance, look at the claims experience of policyholders, and investigate why they choose one route to purchase over another. In addition, it will explore how price sensitivity is impacting the market. Similar research was run in 2019 and this report compares and contrasts the findings.

Compared with 2019, 2021 has seen a significant decline in the number of overseas travel trips taken, with the duration of trips also shortening. Despite this, ownership of multi-trip insurance held up well: in 2021, 22% of all consumers owned multi-trip travel insurance, compared with 25% in 2021.

This relatively small decline, however, reflects the continued coverage of travel insurance in packaged bank accounts. Fewer policyholders in 2021 owned multi-trip cover via standalone policies compared with 2019, while the percentage owning via packaged bank accounts increased. This suggests passive ownership – i.e., ownership not directly related to taking a trip aboard – increased in 2021 compared with 2019.

While multi-trip insurance ownership held up reasonably well, ownership of single trip insurance declined very significantly. In 2019, single trip insurance was owned by 40% of all consumers over the previous year. In 2021, this had declined to just 15%.

In 2021 only 5% of policyholders were first time buyers of multi-trip insurance in the last year (i.e., made their first ever travel insurance purchase and have been with their current provider for less than 1 year). This is well down on the 15% of new FTBs in 2019 and is another indication of the impact of COVID-19 travel restrictions on the market.

Other findings from the report, include:

  • While policyholders who have multi-trip travel insurance find the experience satisfying and largely pain free, the satisfaction of those who have claimed declined in 2021 compared with 2019, although it remains high.

  • In 2021, compared with 2019, fewer claimants were satisfied with the outcome of their claim, fewer had a completely successful outcome to their claim and most significantly of all, far fewer thought the claims process was easy, with almost one-third of claimants in 2021 considering the claims process as hard. It could be that given the impact of COVID-19 on claims, claimants have found it harder to claim or make a completely successful claim.

  • The percentage of multi-trip policyholder making a claim in the past year declined significantly in 2020/21 compared with 2018/19, no doubt reflecting the decline in overseas trips over this period.

  • While few policyholders can register or have registered a claim via a customer online portal, the incidence of doing so has increased sharply between 2019 and 2021.

Key Topics Covered:


  • COVID-19 leads to a

United was the first commercial airline to fly the first FDA-authorized Covid vaccines to the U.S.

Source: United Airlines

United Airlines told more than 40,000 employees on Friday that their jobs are safe when federal Covid-19 aid for the sector expires this fall thanks to a rebound in travel demand.

The recovery in bookings, led largely by U.S. leisure travelers, has encouraged airlines, including United, American, Delta and Spirit, to set plans to resume hiring pilots.

“Given the increase in customer demand and our current outlook for the future, we’re excited to announce that we will not need to furlough flight attendants assigned to active, open Inflight bases again this fall when the current Payroll Support Program (PSP) funding ends on October 1,” wrote John Slater, senior vice president of inflight services, to United’s roughly 23,000 flight attendants. “This news provides great relief to many of our flying partners who were facing an uncertain future.”

Airport operations workers and customer service agents on Friday received similar memos, which were reviewed by CNBC, which said that United “will not furlough” them when the latest round of aid expires.

“With vaccination rates continuing to climb across the U.S. as the pace of infections decline, additional countries are reopening to vaccinated visitors,” said United in a statement. “Given the current outlook for the future of United, we continue to move closer to full frontline staffing levels to support our operation.”

United told storekeepers, who work with mechanics, that the airline expects to offer a “sufficient” number of permanent positions before the aid expires on Oct. 1.

“Making these positions available to you in the near-term will better allow you to make informed decisions and should help minimize unnecessary changes,” said the memo to that workgroup.

The airline is adding 480 flights this month.

Airlines received $54 billion in federal aid, mostly in the form of grants since the start of the coronavirus pandemic, in exchange for not cutting jobs or pay rates, though thousands of workers accepted buyouts or other voluntary time off at reduced or no pay to help airlines lower labor costs at the companies’ request.